Delivery
All our parcels are sent out tracked using Royal Mail's Second Class service. This is to ensure that we use a trusted and reliable delivery company, but also means the delivery is affordable for you too. Where possible, we have tried to keep the costs to a minimum and charge £4.95 for the lesser weight packages, £1.95 for the sample bottles (capped at £4.95 for you) and never exceeding £9.95 to ensure you are never overpaying when buying more of our products. Please remember that we are shipping glass bottles, and this is never a simple product to send.
If you are considering buying a very high volume order, or need to ask us a specific delivery question, please get in touch first and we will see if we can help you out by calling 01626 332066 or emailing us on gin@dartmoordistilleryltd.com
For more information about the Royal Mail Signed For Second Class service please visit the Royal Mail website.
Tracking your parcel
You will have received a tracking number from us which you can use on here to see the status of your delivery: Track your item
FAQs
I am not sure what's happening to my delivery
If you think you are missing a delivery, or something has gone wrong, please try visiting the Royal Mail website and getting in contact with them to find out what's happening. It could be just stuck or held up somewhere.
If, following that, nothing is resolved or they are unable to help, please get in touch with us. Our contact information can be found on our contact page or in the footer of this website.
My delivery has arrived damaged or broken
In the very rare instance you have received a parcel from us that contains broken bottles or glass, or where the contents have leaked, please take a photo and send it to us at gin@dartmoordistilleryltd.com - and let us know in the email any details that would help us to help you resolve the issue. Please include your name, order number and delivery postcode. Feel free to also give us a call on 01626 332066 to talk the problem over with us over the phone.
We will aim to get this resolved for you as soon as possible.
